Refund
Policy.
At Acadfinity, we prioritize precision and transparency. This policy outlines our standard operating procedures for financial settlements and product returns.
Return Window
02 Days
Post-delivery request period.
Processing Time
15-30 Days
For bank account reflection.
Proof Required
Unboxing
Video
Mandatory for all damage claims.
01. Eligibility for Refunds
Critical Proof Requirement
To process any refund related to damage, defect, or incorrect items, an unboxing video and supporting photos must be shared as proof. Requests beyond the eligible return period will not be entertained.
- Request initiated within 2 days of delivery.
- Product is unused, undamaged, and in original packaging.
- Original tags, accessories, manuals, and proof of purchase included.
02. Refund Process & Timeline
Operating Steps
Ship back product after support team approval.
Mandatory Quality Inspection upon receipt.
Approved refunds sent to original mode of payment.
Standard Timeline
15-30 Days
Processing occurs after successful inspection. Actual credit reflection varies by banking provider.
03. Critical Discrepancies
Applicable for Damaged, Defective, or Incorrect items.
Contact Limit
Within 24 Hours of delivery
- Verified Replacement
- Full Refund (including shipping)
Immediate Escalation:
support@acadfinity.com04. Non-Refundable Situations
- Late requests (> 2 Days)
- Signs of use or tampering
- Missing proof of purchase
- Items marked non-returnable
- Late exchange (> 7 Days)
- Original shipping charges
Cancellations
Orders canceled before shipment receive full refunds. Post-shipment cancellations are only processed after successful return inspection.
Exchange Limitation
Exchanges allowed within 7 days subject to stock. If unavailable, refunds are issued at Acadfinity’s absolute discretion.
